Complaints Policy

This policy explains how Thodmarethakeo handles complaints in a fair, transparent, and timely manner in line with UK good practice.

How to submit a complaint

Please email contactuse@thodmarethakeo.world or call +44 1925 267841 with your name, contact details, relevant page or interaction, and a short description of the issue.

Response timelines

We aim to acknowledge complaints within 3 working days and provide a substantive response within 15 working days where reasonably possible.

Escalation process

If you are not satisfied with the initial response, request escalation for internal review. We will reassess the issue and provide a final written response.

Data and confidentiality

Complaint records are handled in line with our Privacy Policy and retained only for as long as reasonably necessary for resolution and compliance.

Regulatory rights

For data protection complaints, you may contact the UK Information Commissioner's Office at ico.org.uk.